Dawai Privacy Policy

At Dawai, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you access our website, mobile app, or services. By using Dawai, you consent to the practices described in this policy.

1. Information We Collect

We collect information to enhance your experience and provide personalized services. This includes:

  • Personal Information: Name, contact details (email, phone number), address, and payment details.
  • Account Information: Login credentials, preferences, and order history.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about your interactions with our platform, including search queries and browsing activity.

2. How We Use Your Information

We use your information to:

  • Process orders and deliver products efficiently.
  • Provide customer support and respond to inquiries.
  • Send updates about orders, promotions, and relevant services (you can opt out anytime).
  • Improve our platform’s functionality, performance, and user experience.
  • Ensure compliance with legal obligations and protect against fraud.

3. Sharing Your Information

We value your trust and only share your information with:

  • Service Providers: Third-party logistics, payment gateways, and IT support services for order fulfillment and platform operations.
  • Legal Authorities: When required by law or to comply with legal proceedings.
  • Business Partners: Aggregated, anonymized data may be shared for analytics or research purposes.

Note: Dawai does not sell, rent, or trade your personal information to third parties.

4. Data Protection and Security

We implement advanced security measures to protect your personal information, including:

  • Encryption for sensitive data during transmission and storage.
  • Regular security audits and system updates.
  • Restricted access to your information, limited to authorized personnel only.

However, no method of online data transmission or storage is completely secure. By using Dawai, you acknowledge that we cannot guarantee absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience by:

  • Remembering your preferences and login details.
  • Analyzing usage patterns to improve our services.

You can adjust your browser settings to disable cookies, but some features of Dawai may not function properly.

6. Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Update: Correct inaccurate or outdated information.
  • Delete: Request the deletion of your personal information, subject to legal or contractual obligations.
  • Opt-Out: Unsubscribe from promotional communications by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, email us at support@dawaistores.com.

7. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

Dawai may contain links to external websites or services. We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

Dawai reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on our platform. We encourage users to review this policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please reach out to us at:

Email: support@dawaistores.com

Thank you for trusting Dawai with your health and wellness needs. Your privacy is our priority!