Shipping & Delivery Policy

At Dawai, we are committed to ensuring a smooth and reliable process to get your products to you quickly and securely. This Shipping and Delivery Policy outlines how we handle the transportation of your orders. By placing an order, you agree to the terms detailed below.

1. Shipping and Delivery Overview

Dawai offers shipping and delivery services across Bahrain to bring your health and wellness essentials directly to your doorstep. While we aim for prompt service, shipping and delivery times may vary depending on factors such as your location, product availability, and external logistics.

2. Processing Time

  • Order Confirmation: Once your order is placed and payment is confirmed, we will begin processing your order within 24–48 hours.
  • Exceptions: Orders placed on weekends or public holidays may experience slight delays in processing.

3. Delivery Times

  • Standard Delivery: Typically, orders are delivered within 1–3 business days after processing.
  • Express Delivery (Optional): For faster delivery, select the express option at checkout to receive your order within 24 hours (subject to availability and additional fees).

Note: Delivery timelines are estimates and not guaranteed. Unexpected delays due to weather, traffic, or third-party courier services may occur.

4. Delivery Locations

  • Dawai currently delivers across all major areas in Bahrain.
  • For remote locations, delivery times may vary, and additional charges may apply.

5. Shipping Costs

  • Standard Shipping: Charges are calculated based on order value and delivery location, displayed at checkout.
  • Free Delivery: Orders exceeding a specified threshold (e.g., BD 20) may qualify for free delivery. This offer will be clearly indicated on our platform.
  • Express Delivery: Additional charges apply and will be displayed during the checkout process.

6. Tracking Your Order

You can easily track your order directly within the Dawai app or website. Once your order is dispatched, you will receive a notification with real-time updates on its status and estimated delivery time.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to:

  • Incorrect or incomplete address details provided by the customer.
  • The recipient being unavailable at the specified location.

The delivery will either be rescheduled, or the product will be returned to Dawai. Additional fees may apply for reshipping.

8. Damaged or Missing Items

If your order arrives damaged or items are missing:

  • Notify us within 24 hours of delivery by contacting support@dawaistores.com with your order details and evidence (e.g., photos).
  • We will investigate and take appropriate action, such as reshipping the item or issuing a refund.

Note: Dawai is not responsible for damages that occur after the product has been successfully delivered.

9. Changes to Shipping and Delivery Policy

Dawai reserves the right to modify this policy at any time. Updates will be posted on our platform and will take effect immediately.

Contact Us

If you have any questions or require assistance regarding shipping and delivery, please reach out to us:
Email: support@dawaistores.com

We strive to make your shopping experience as seamless and reliable as possible. Thank you for choosing Dawai!