Dawai Refund and Return Policy

At Dawai, we prioritize customer satisfaction and aim to provide a smooth, transparent shopping experience. Please take a moment to review our Refund and Return Policy, which outlines the conditions under which returns and refunds may be accepted. This policy has been established to maintain the highest standards of safety and quality in healthcare.

1. Eligibility for Returns and Refunds

Our policy is designed to accommodate returns and refunds under very specific circumstances. We only accept return and refund requests if the product:

  • Arrives with visible, verified damage caused by shipping or logistics.
  • Contains a manufacturing defect affecting functionality or safety upon receipt.

Note: We do not accept returns for subjective reasons such as a change of mind, dissatisfaction with product performance, or differences in product perception.

2. General Conditions for Return Requests

To be eligible for a return, the following conditions must be met:

  • The product must remain unused, unopened, and in its original, sealed packaging to ensure quality and safety standards.
  • A return request must be initiated within 24 hours of delivery to qualify, ensuring that any issues are promptly reported.
  • The customer must provide clear photographic or video evidence showing the defect or damage, along with proof of purchase (order confirmation email or receipt).

Please Note: Dawai reserves the right to determine the eligibility of any request for a return or refund. All determinations are final.

3. Non-Returnable and Non-Refundable Items

Due to the nature of health and personal care products, we are unable to accept returns for the following:

  • Products that have been opened, used, or altered in any way.
  • Items damaged due to customer handling or improper storage post-delivery.
  • Any product that does not display clear evidence of manufacturing or shipping damage.

These measures are in place to protect the quality, integrity, and safety of the products for all customers.

4. Return and Refund Process

If your return request meets the above criteria, please follow these steps to initiate a request:

  1. Contact Dawai Support
    • Email support@dawaistores.com within 24 hours of delivery, providing detailed information, including order details and visual evidence of damage or defect.
  2. Assessment and Approval
    • Our support team will review the submitted information to confirm if the request meets our return criteria.
    • If approved, you will receive instructions on how to proceed with the return.
  3. Product Inspection
    • Once we receive the returned product, our team will conduct an inspection to verify the reported damage or defect.
    • If the product fails to meet our return conditions or shows signs of misuse, Dawai reserves the right to deny the return request.
  4. Refund Processing
    • Approved refunds will be processed back to the original payment method within 10–14 business days of the inspection.
    • Dawai is not responsible for any delays caused by third-party financial institutions.

Shipping Costs for Returns: In cases where returns are approved, Dawai will cover the cost of shipping if the product defect or damage is verified.

5. Disclaimer and Liability

Dawai is not responsible for any of the following:

  • Delays, errors, or issues arising after the product has been confirmed as delivered and accepted in good condition.
  • Damage, deterioration, or dissatisfaction with products caused by factors beyond our control, including but not limited to improper handling, personal allergies, or product misuse.
  • Any indirect, consequential, or incidental damages or losses, even if they arise in connection with our products or services.

Limitation of Responsibility: By purchasing from Dawai, customers acknowledge that products are purchased as-is, and Dawai makes no express or implied warranties regarding fitness for a particular purpose, except as stated in this policy.

6. Policy Updates and Changes

Dawai reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed of any changes.

For any further questions or clarification, please contact us at support@dawaistores.com. Thank you for choosing Dawai!